Owners Frequently Asked Questions
Q: Why is the monthly fee so low?
How do you determine the rent that will be charged for my property?
Does the monthly fee go up?
When do I get my money each month?
What are the initial rental fees and how are they collected?
How will Onyx Management Group find tenants for my house? How long will it take?
How is the property protected if the tenant cause damage?
Can I use my own service personnel to make repairs to my property?
How do I get my house ready to rent?
What does Onyx Management do if the tenant does not pay rent on time?
Do you accept Section 8?
Will I get called in the middle of the night with emergencies?
Do you offer discounts?
Who will I be dealing with on a monthly basis regarding the management of my property?
Do you require me to deposit reserves at the onset of our agreement?
If I decided to sell my property, can you help?
What happens if the tenant leaves before the end of the lease?
How long will it take to rent my property?
What if I don’t want pets or smokers in the house?
Why do property management companies charge leasing commissions?
How are these different from management fees?
My property manager has suggested that I paint, replace a few rooms of carpet, and have the house power washed before placing it on the rental market. I’m not selling—wh
I already have a tenant in my property. What now?
When can I expect my monthly check?
Do you have references?
If I decided to purchase more rental properties, can you help?
When do you need a rental license?
What is a Certificate of Rental Suitability and when is it required?
What is a Business Privilege Tax (BPT) Identification Number?
What are the essential documents to have for a residential lease in Philadelphia?
What is PGW's Landlord Cooperation Program (LCP)?
What should I know about Philadelphia Trash Regulations?
What are the city's requirements for smoke detectors and carbon monoxide detectors?
How do I get the scoop on the latest security deposit laws?
How does the Federal Fair Housing Act effect me?
I received a letter from the Streets Department that states I have to file a Commercial Solid Waste and Recycling plan. What's that?
When is a 'Partners for Good Housing' Handbook Needed?
Q: How does Onyx protect my personal information?
Pay Invoice Online
Update Contact Information
Information on Section 8 Rentals
New Owner Welcome Package
Singe Family Homes
Apply For Rent
Apply for Management
Rental Application Process
Rental Application Documents
Rental Eligibility Guidelines
Main: (215) 355-0500
Rentals: (215) 354-0404
Fax: (215) 953-1065
Copyright 2006-2018 by Onyx Management Group, Inc.