Comprehensive accounting package:
This includes a monthly balance sheet, monthly income and expense statement, monthly resident summary, monthly check book register, and copies of bank statements. On your behalf, Onyx also does collections of Association dues, makes deposits, and pays invoices. All income will be deposited into a financial institution of your choice.

Monthly documented property inspections:
Property/on-site managers monitor the quality of cleaning and maintenance as well as any on-going repair work. Quarterly manager’s reports are given to the Association’s Board of Directors which highlight current physical conditions of the buildings, include suggestions for improvements, updates on activities taking place and follow-ups on work in progress.

Vendors:
Onyx has a long list of vendors who we’ve successfully worked with over the years. Landscapers, snow-removal, cleaning, maintenance, electricians, roofers, plumbers, etc. are all available through Onyx. We bid out for work and submit 3 bids to the Association for the Board of Directors to choose from, the owner can also choose a vendor of their own. With that said Onyx’s site managers oversee the progress of the work and submit progress reports to the owner as often as service is being completed. We continue to competitively shop for vendors during your contract and always do our best to achieve the highest quality of service at the lowest cost. All work is inspected prior to submitting payment and payment is contingent upon owner’s approval.

Resident disputes:
Onyx is here to act as a liaison between the Association’s residents. We always offer suggestions on how to resolve the issues in the most timely and efficient manner. We follow the rules and regulations set forth in the by-laws and declarations. If any illegal activities are occurring in the unit, grounds for legal proceedings may be in order and the Board will be notified.

24/7 Emergency service:
Tenants may report issues to Onyx at any time day or night via phone call or by going online. If emergencies occur (i.e. flood, fire, anything that cause physical immediate damage to the property or physical immediate harm to any of the residents), the proper authorities are notified immediately and work will begin within 60-120 minutes of the initial call.